Refund policy

RETURN AND REFUND POLICY

Last updated: August 29, 2026

CozyComfort offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, uninstalled, and in the same condition in which it was received, with all original tags, accessories, manuals, and packaging. Proof of purchase is required.

To request a return, contact us at cozycomforthomestore@gmail.com before sending any product back. If your return is approved, we will provide the correct return instructions and return address.

Because our products may ship from different fulfillment locations, do not return an item to the address printed on the original package or shipping label unless we specifically instruct you to do so. Unauthorized returns may not be accepted or refunded.

RETURN SHIPPING

If the return is due to a damaged, defective, incorrect, or materially misrepresented item, CozyComfort will cover the approved return shipping cost or provide another appropriate resolution.

If the customer is returning an eligible item because of a change of mind, incorrect selection, or another reason unrelated to an error by CozyComfort, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us promptly at cozycomforthomestore@gmail.com. Include your order number and clear photographs or video of the item, packaging, shipping label, and damage or defect so we can evaluate the issue and provide a resolution.

NON-RETURNABLE ITEMS

We cannot accept returns for:

● Items that have been used, installed, assembled, altered, washed, or damaged after delivery

● Custom-made or personalized products

● Personal-care, hygiene, or sanitary products that have been opened

● Perishable goods

● Hazardous materials, flammable liquids, or gases

● Gift cards

● Items marked “Final Sale”

Please contact us before purchasing if you have questions about whether a specific product can be returned.

CANCELLATIONS

Contact us immediately at cozycomforthomestore@gmail.com if you need to cancel or modify an order. We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment. If the order has already shipped, the customer must follow the applicable return process after delivery.

EXCHANGES

The fastest way to receive a different item is to request a return for the original eligible item. After the return is approved, you may place a separate order for the replacement item.

REFUNDS

We will notify you after receiving and inspecting your approved return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at cozycomforthomestore@gmail.com.

CONTACT

For return or refund questions, contact:

CozyComfort
Email: cozycomforthomestore@gmail.com
Website: https://cozycomforthomestore.com