Shipping policy

SHIPPING POLICY

Last updated: August 29, 2026

Thank you for shopping with CozyComfort. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Most orders are processed within 1–5 business days, excluding weekends and holidays. Processing time is separate from shipping time.

Orders containing multiple products may be fulfilled from different locations and delivered in separate packages. You may receive more than one tracking number for the same order.

DELIVERY ESTIMATES

Estimated delivery times vary depending on the product, fulfillment location, destination, carrier, and shipping method selected at checkout.

For standard deliveries within the United States, most orders are expected to arrive within approximately 7–20 business days after processing. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, high-volume periods, holidays, customs, or circumstances outside our reasonable control.

If we cannot ship your order within the promised timeframe, or within the period required by applicable law, we will contact you with an updated estimate and available options, which may include consenting to the delay or canceling the affected order for a refund.

SHIPPING DESTINATIONS

We ship only to destinations that are available and accepted during checkout. Available shipping regions may vary by product.

Customers are responsible for providing a complete and accurate shipping address. CozyComfort is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.

SHIPPING COSTS

Available shipping methods and charges are displayed at checkout before payment. Free shipping applies only when specifically stated on the product page, promotion, or checkout.

TRACKING

When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may require several business days to update after a shipping label is created.

SPLIT SHIPMENTS

Because products may ship from different fulfillment locations, items from the same order may arrive separately. Separate shipments do not result in additional shipping charges unless disclosed at checkout.

ADDRESS CHANGES AND CANCELLATIONS

Contact us immediately at cozycomforthomestore@gmail.com if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.

DELAYED OR MISSING PACKAGES

If tracking shows no movement for an extended period or your package has not arrived within the estimated delivery window, contact us at cozycomforthomestore@gmail.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, the carrier, and any secure delivery areas. Then contact us so we can help review the shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us at cozycomforthomestore@gmail.com and provide your order number, photographs or video of the item, packaging, shipping label, and the reported issue.

Please review our Return and Refund Policy for additional information.

INTERNATIONAL ORDERS

If international shipping is available at checkout, the customer may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout. These charges are not controlled by CozyComfort.

CONTACT

For shipping questions, contact:

CozyComfort
Email: cozycomforthomestore@gmail.com
Website: https://cozycomforthomestore.com